Customization & Settings

Using Sage AI Support

Published 19 July 2026 · 6 views

Sage is the in-app support assistant. It answers questions about using Chomply and about food ingredients in general. It never gives medical advice, and it never says a product is safe or unsafe for you.

Ask Sage a question

  1. Open Sage with the Ask Sage button in the top bar or the mobile menu.
  2. Type your question in the Message Sage box.
  3. Send it, then read the reply.
  4. Tap a suggested follow-up if one appears, to dig a little deeper.

Sage can help you scan, set up Avoidances (ingredients or allergens you want to watch for), understand plans, and find your way around.

What Sage will not do

  • It will not judge a specific food as safe or unsafe for you. Scan the product instead to see how it matches your Avoidances.
  • It will not give medical advice. For that, talk to a doctor or dietitian.
  • It will not guess when it is unsure. It can open a support ticket so a person can help.

Sage is a Pro feature. The first time you use it, you confirm that your question is sent to an outside AI model to answer it.

Use Sage to learn how something works. Use a scan for a Verdict, and your doctor for medical guidance.